Plan Your Visit
Exchange and Refund Policy at Pacific Science Center
Convenience Charges – A convenience charge will be added to any sale made via telephone or internet, varies in cost depending on the event, and is assessed on a per ticket and/or per order basis. Pacific Science Center members do not pay per ticket convenience charges (though an order charge may apply). These charges are non-refundable.
Delivery Charges – No delivery charge will be added to tickets picked up on-site at Will Call or an automated Kiosk. For most events you will have the option to have your tickets mailed to you if they are ordered at least 14 days in advance. A delivery charge will be added to these orders. This charge is non-refundable.
Ticket Exchanges and Refunds – Tickets noted with “No Refunds or Exchanges” cannot be refunded or exchanged at any time. For all other tickets, no refunds or exchanges will be offered after the event has begun or the entry time has passed.
Refund or exchanges requested via phone or email should be submitted at least 24 hours in advance of the event start time to ensure they are processed. Service fees are non-refundable.
In the case that your ticketed event is cancelled by Pacific Science Center for any reason your ticket will be exchanged at no cost, or fully refunded including service fees. The exchange or refund must be arranged for within four days of the cancelled event or the refund or exchange will no longer be available.
An exchange charge of $4 per order will be applied to all exchanges.
For refunds or exchanges please contact Guest Services at GS@PACSCI.ORG or (206) 443-2844.
Camp Transfers and Refunds – Requests for transfers for your child must be made over the phone at least one week prior to the camp start date by calling (206)443-2925. Cost: $20 per transfer.
Requests for withdrawal from camp for your child must be made at least two weeks prior to the camp start date. No refunds will be given within two weeks of the camp start date. A $100 processing fee will be retained per camp session.
Transfers and Refunds for Other Education Programs – All ticket sales are final and nonrefundable. We reserve the right to cancel a session if enrollment is insufficient and will contact registrant for a full refund. We will notify registrant at least 48 hours prior to the event start time. This policy applies to:
- Environmental Science Pathways
- Family Science Night
- Girls’ Night Out
- Night Walks
- Parents’ Night Out
- Preschool Family Play Lab
- Tadpole Tots
- Tech Creations
- Wetland Waddlers
Preschool Tuition Deposits – The tuition deposit is nonrefundable.