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Pacific Science Center Operations

PacSci is not open to the public for general admission at this time.

As public health guidelines relax, we are actively exploring how Pacific Science Center can best serve the community, both at our facility and through our outreach programs. Learn more about our renewal process in the guest operations update below!
 

HOCKEY: Faster Than Ever Exhibition Opens October 18, 2021

Curiosity Speeds into action at PacSci with this exciting new interactive exhibition opening October 18, 2021. Tickets drop on August 2 for members and August 9 for the general public. Learn more

 

Guest Operations Update

As public health guidelines relax, we are actively exploring how Pacific Science Center can best serve the community, both at our facility and through our outreach programs. This is a process of renewal, in which we are working to improve the experiences we offer at PacSci while strengthening the long-term financial sustainability of our organization. Just as science continually evolves, so too will our programs and operations.

We have been busy throughout the pandemic serving the community with digital and virtual programming. We are expanding those programs and are excited to welcome more than 1,500 youth to camps this summer that will fully occupy our facility. Another 1,700 youth will participate in camps that we provide at four other locations in the area as well as virtually.

We are preparing for the world premiere of a very exciting exhibition on the science and history of hockey in October. Additional focus areas include our anti-racism work, resuming private event rentals this summer, and installing a state-of-the-art lighting system on our iconic arches. We are finalizing joint programming with community organizations, plans to resume Science on Wheels, and a re-envisioning of our membership program.

Our renewal also includes a comprehensive review of the exhibits and experiences inside PacSci. As we make improvements, some areas will resume guest operations sooner than others.

But curiosity never closes. Come experience PacSci through Virtual Field Trips, Curiosity at Home, Science in the City, and other online content through our website.

We are grateful for the community’s support of our journey. Tens of thousands of fans of all ages have participated in the new virtual education programming we’ve provided in the last year. Longtime and new donors supported our mission so we could reach this point in our renewal. We are excited to continue to serve our community—virtually and in person—and to ignite curiosity near and far.

Additional Guest Operations Information

When is PacSci reopening? 
As we re-envision how we can best serve our community, we don’t have a set timeline for welcoming the general public back to our facilities the way we did before the pandemic. We are planning a phased approach to our renewal to ensure economic sustainability and a high-quality guest experience.

We understand that some will be disappointed that we are not reopening as we were before.  But we see this as an exciting opportunity to rethink how we serve the community, upgrade our guest experience, and ensure our long-term financial health.

Right now, guests can virtually experience PacSci through Virtual Field Trips, Curiosity at Home, Science in the City, and other content we offer online. PacSci is proud to continue to serve our community throughout the COVID-19 pandemic with digital and virtual programming. 

This summer, our facility will be fully occupied with summer camps for more than 1,500 youth. Another 1,700 youth will participate in camps that we provide at four other locations in the area as well as virtually. Private event rentals of PacSci spaces will be available starting July 1 (outside of camp hours). In the fall, we are looking forward to welcoming guests to the world-premiere of an exciting exhibition on hockey.  

Beyond these experiences, we will keep you updated as our plans evolve. 

Other museums are open, why aren’t you?
Every institution is unique in its operations and finances. We are a private, independent not-for-profit institution. We own our land and our building. We do not receive operating support from the City of Seattle. We are planning a phased approach to our renewal to deliver experiences that delight our guests, serve the community, and are economically sustainable. That means upgrading certain elements of our experience, adding new ways to engage with PacSci, and retiring some exhibits.  

Many elements of Pacific Science Center are and will continue to be available, such as digital and virtual programming, in-person and virtual summer camps, and private event rentals. We will be debuting new, exciting ways for the community to engage with PacSci such as a world-premiere hockey exhibition. As we make updates, some previous attractions may remain closed or be decommissioned entirely. We will open experiences as they are ready and provide regular updates on our web site and through social media. We appreciate our community’s eagerness to return.

What does renewal mean?
We emphasize “renewal” instead of “reopening” because we are focused on evolving as an organization, not returning to the prior normal. We start by asking how we can best serve the community. Our renewal includes identifying the best ways to use our facility, creating a high-quality guest experience, and ensuring that PacSci is economically sustainable. To inform our plans, we are soliciting input from the community through conversations and surveys. We also look to the feedback we receive from guests through email, review sites, and social media. We invite you to share any feedback you have on our renewal at feedback@pacsci.org.

PacSci’s renewal will take time and will roll out in phases. There are elements that we are committed to, some that we are planning, and others that we are still exploring. For example, we are committed to expanding our virtual programming, providing enriching in-person camp experiences for youth this summer, and debuting a world-premiere hockey exhibition this fall. Other commitments include advancing anti-racism, resuming private event rentals this summer, and installing a state-of-the-art lighting system on our iconic arches. We are finalizing plans to create joint programming with community organizations, resume Science on Wheels, and re-envisioning our membership program

How do I find out more about renting PacSci for private events?
We are delighted to talk to you about renting our facility for private events scheduled after July 1, 2021.  PacSci has a variety of unique and flexible spaces to accommodate a wide spectrum of events. This summer you can experience the glory of our outdoor courtyard and fountains under our iconic arches, featuring upgraded state-of-the-art lighting.  More information is available at www.pacsci.org/private-events or contact us at groupevents@pacsci.org.

When will PacSci members be able to use their membership?
We are so grateful for the support our members have given us during this challenging time. Opportunities to use membership benefits will be limited during this phased renewal period. As we explore a new, enhanced, membership program, we will continue to provide members with opportunities for discounts and exclusive access for the programs currently available. These include a discount on our world premier hockey exhibition, summer camp savings and member-exclusive virtual programming. Members can also continue to use their ASTC reciprocal admission benefits at qualifying institutions across the country. For more information, please visit www.pacsci.org/membership.

When will IMAX theaters and Laser Dome reopen?
We are evaluating when we will reopen additional areas of our facility, including theaters and the Laser Dome. We do not have a reopening date for these spaces yet. However, the Laser Dome will be available for private event rentals scheduled on or after July 1, 2021. For more information, please visit www.pacsci.org/private-events.

What about the Tropical Butterfly House?
We are currently looking at ways to open the butterfly house, but do not have a reopening date yet.

Will you be reopening the facility as soon as camps are over?
We continue to evaluate opportunities to serve the community and deliver great experiences in ways that are economically sustainable. We look forward to welcoming people to the world premiere of the hockey exhibition in October.

Where can I find more information?
Please continue to visit www.pacsci.org/visit for the latest information on reopening. You can also follow us on social media and subscribe to our e-newsletter to stay up to date on the latest information and happenings.

How can I support PacSci?
Thank you! PacSci relies on philanthropic support from the community. Throughout the pandemic, longtime and new donors supported our mission so that we are able to reach this point in our renewal.

PacSci can ignite curiosity in more students — but only with your help. With your support, we can continue to deliver virtual experiences and educational content such as Virtual Field Trips for systemically underserved communities and to provide even more scholarships for summer camps.

PacSci is almost entirely dependent on support from our community, including individual donors and corporate partnerships. Now, more than ever, we need you to ensure that Curiosity Never Closes! Thank you for considering a donation.

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Additional Information

Pacific Science Center Guest Guidelines
  • Pacific Science Center is a weapons-free property.
  • Pacific Science Center does not tolerate any harassment or discrimination of other guests, volunteers, or staff. Pacific Science Center is an SPD Safe Place supporting safe and secure places for victims of anti-LGBTQ related crimes and harassment. Guests that feel unsafe for any reason during their visit should notify staff right away.
  • Pacific Science Center is a tobacco, vaping and e-cigarette-free property, including all outdoor spaces.
  • While pets are not permitted inside Pacific Science Center, service animals are welcome.
  • All youth under the age of 14 must be accompanied by an adult over the age of 18 throughout their visit.
  • No helium balloons are allowed inside Pacific Science Center. If you have any with you, we will gladly keep them in our Guest Services office until you depart.
  • We invite you to take photos (for personal use only) in our outdoor spaces and many indoor spaces such as the Butterfly House, however the use of any cell phone or camera device is prohibited in our IMAX® Theaters, Laser Dome & Planetarium.
  • Occasionally, due to proprietary and/or curatorial reasons, photography is not allowed inside certain exhibits – when this is the case, notice is posted prior to entry and on our website.
  • For the safety and enjoyment of our IMAX® Theater, Laser Dome and Planetarium guests, no late seating is allowed. Please allow yourself ample time to park and enter.
  • Most of our exhibits are interactive – please enjoy hands-on learning and handle with care so they may be enjoyed by all guests for years to come.
  • For your safety, and that of our other guests, no running indoors or outdoors.
  • All guests a required to wear shoes.
  • Use care near the edge of the ponds. They are an integral, iconic part of Pacific Science Center but we do not want your visit ruined by a fall in the water.
  • Please refrain from eating inside exhibit spaces. There is the Outdoor Lunch Area and benches around our courtyard we invite you to use instead. Food is available for purchase in our café and theater concession areas. School groups may also eat in our Discovery Labs at designated times.
  • We request you do not feed any animals. Human food is not healthy for and can endanger the ducks, birds and other animals that frequent Pacific Science Center’s grounds.
  • Guests may exit and re-enter Pacific Science Center during their visit. Simply show your ticket or hand-stamp to a cashier for re-entry.
  • If you want to listen to music during you visit, we kindly ask that you use headphones and/or keep the volume of your personal electronic devices at a reasonable level so as not to disturb other guests. Please be aware that use of personal electronic devices is not allowed in our Planetarium, IMAX®, or laser theaters.
  • Pacific Science Center reserves the right to refuse or revoke membership and/or deny admission without refund at any time it is deemed necessary.

This list is not exhaustive and does not cover every situation. Thank you for following these guidelines and visiting Pacific Science Center. We appreciate your support. Please call (206) 443-2001 with any questions.

Visitor Information: COVID-19

COVID-19 Policy 

All guests aged 2 and older who are unvaccinated are required to wear a mask at all times while on-site. 

If you are feeling unwell prior to your visit, please reach out to guestservices@pacsci.org to determine whether you may be eligible for an exchange. While on-site, any guests who are exhibiting symptoms consistent with COVID-19 will be asked to leave the premises and will not be eligible for a refund or exchange. 

Additional COVID-19 requirements may be in place at the time of your visit, depending on federal, state and local guidance regarding precautionary measures. Any guests who are not following our guidelines will be asked to leave without a refund. 

COVID-19 Waiver of Liability 

By purchasing tickets and entering Pacific Science Center premises, you agree that entry is at your own risk and you voluntarily and expressly assume all risks associated with entry. Pacific Science Center has put in place policies and preventative measures to reduce the spread of COVID-19, but cannot guarantee that exposure to or infection with COVID-19 will not occur while on our premises. 

The Pacific Science Center reserves the right to modify existing policies or add new policies at any time without notice. Pacific Science Center also reserves the right to revoke or deny admission without refund at any time it is deemed necessary or prudent. 

Ticketing Policies

Ticketing Policy 

For your security, Print at Home tickets are individually barcoded and allow only one scan per entry. If more than one copy of your ticket is printed, or a photocopy is made, only the first scan of the barcode on your ticket will be allowed entry. Any subsequent copies attempting to scan will alert staff that the ticket has already been scanned. 

Refund and Exchange Policy 

All ticket sales are final and non-refundable. 

All exchanges must be processed at least 24 hours prior to the time and date of the event or reservation. Exchanges are not allowed after an event has started, for tickets with dates in the past, or for events or reservations marked no refunds or exchanges.  

For exchanges or to make edits to your reservation, you must purchase new tickets and then request a refund for your previous purchase. In order to request a refund, the original purchase receipt and/or order number is required. Refunds can be made only to the same payment method with which they were purchased, and will only be made to the original purchaser. 

Late Seating Policy 

No late seating is allowed in our IMAX theaters, planetarium, or laser dome. 

The Pacific Science Center reserves the right to modify existing policies or add new policies at any time without notice. Pacific Science Center also reserves the right to revoke or deny admission without refund at any time it is deemed necessary or prudent. 

Accessibility and Services

Pacific Science Center is dedicated to offering accessibility for all our guests and making your visit both comfortable and memorable. We encourage you to approach any staff member with questions – they are easy to spot in Pacific Science Center shirts and badges and eager to help. We also invite you to visit the Information Desk in Building 1 where our Guest Services team can assist you.

Learn more about Accessibility at PacSci

Curiosity Never Closes: Support PacSci

While we undergo our renewal, we are still serving the community. We depend on support from you.